At Columbia Credit Union, we consider service our most important product. To provide this service, we're available through a variety of communication methods. Choose whichever you prefer — email, phone or in person.
Use our secure form to email us
about your credit union or financial question.
Chat online with a member service representative. Fast, friendly online
assistance, available during regular business hours.
Member Service Call Center
New! Mortgage Service Center
Our friendly call center representatives can help you navigate online
services, perform financial transactions, or answer a gamut of questions
about Columbia products and services.
You can reach Columbia's Member Service Call Center from 8 a.m. to 6
p.m. Monday through Friday by calling:
Toll Free: 800-699-4009
Monday - Friday 5:30 am to 9:00 pm
Online Banking FAQs
Find quick answers to your online questions in our FAQ.
Request An Appointment
Use our online form to request an appointment with one of Columbia's
friendly Business Banking, Home Loans or Wealth Management professionals.
From balance inquiries to account transfers, access your account whenever
and wherever it's convenient for you by using our automated phone service.
You will need a Personal Identification Number (PIN) to access your information.
To obtain a telephone banking PIN contact our Member Service Call Center.
For more detailed instructions visit our Frequently Asked Questions page.
Telephone Banking: 360-891-1234
Business Telephone Banking: 877-249-4627
Please stop by one of our convenient Clark County locations.
Please send all mail to the following address. Branches cannot receive
mail at their physical address.
Columbia Credit Union
P.O. Box 324
Vancouver, WA 98666
Lost or Stolen ATM/Debit Cards
During Business Hours: 800-699-4009
Evenings and Weekends: 800-554-8969
Visa Credit Card Questions?
Customer Service 1-866-839-3409
Lost/Stolen Cards 1-866-839-3485
Report Email Abuse
Forward a copy of suspicious communications to email@example.com.