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Lacey and Parker kick back after filming |
It’s not every day the chance to own a business comes along. It’s not every day you can follow your passion doing something you love. It doesn’t come around every day, but when that day came for business member Lacey Treasure, she accepted the challenge. Lacey became an instant business owner and manager at age 24 when her former employers sold her their espresso stand.
From barista to boss
That day was two and a half years ago — since then, Lacey has dedicated herself to the success of “Lacey’s Coffee,” located in the Heights on east Mill Plain Boulevard in Vancouver. Like most small business owners, Lacey keeps a demanding schedule, often exceeding a typical eight-hour day.
Her day begins at 6 a.m., serving customers until closing the shop at 4 p.m. Then, she takes time to complete other essential tasks, such as shopping and paperwork. Since taking over the business, Lacey has hired additional employees and has learned to assimilate her new responsibilities effectively.
“I’m proud of achieving this goal,” shared Lacey. “I like being my own boss; doing things my way. I like providing great customer service!”
Professional and personable
And that’s why Lacey appreciates her Columbia Credit Union membership. “I’m impressed with the effort they put into providing great service at Columbia” stated Lacey. “They know my name, ask about me personally and are consistent with my transactions every day. They’re professional and personable at the same time!”
Because her parents are Columbia members, Lacey’s relationship with Columbia started when she opened a savings account in the third grade. “I have all my personal accounts, car loan and business checking and savings with Columbia,” added Lacey. Her future business plans include Columbia, too.
“When it comes time to refinance my business loan, I already know what to do. Mindy at the Heights Branch referred me to Columbia’s Business Lending Department. I know they’ll do their best to help me!” said Lacey.
It was also Mindy who recommended Lacey for Columbia’s current TV commercials. In the spot, Columbia CEO Parker Cann chats with Lacey in her drive-thru about her business and Columbia membership. “I had a lot of fun shooting that commercial and meeting Parker,” said Lacey. “I’m impressed with everything I’ve learned about Columbia!”
The road not taken
To accomplish her goal of owning a business, Lacey set aside other aspirations that she may yet decide to pursue, like a degree in child psychology or a career in the medical field. But for now, “I’m here and everything’s good,” assured Lacey. But things weren’t always easy.
“After the first year, I felt like I wanted to quit,” admitted Lacey, who didn’t expect the large time commitment required and the complexity associated with running the stand. But business picked up, and with support from her friends, family and additional employees she stayed. “I love this business — interacting with people and making coffee drinks.”
Lacey uses this passion to offer customers “a consistently good cup of coffee, great service and a smile.” That strategy seems to be paying off. “I would say 85 percent of our customers are regulars, and mochas are our most popular drink,” said Lacey, who uses a special dark chocolate recipe.
Growth through learning
Overall, it’s a continual learning experience for Lacey, “My biggest challenge these days is figuring out how to be a boss … a good one!” For anyone thinking about opening their own business, Lacey offers this advice: “Have definite goals and a business plan. Get organized before you start. It will make things much easier after working a 10- to 12-hour day!”
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