Custom Debit Card FAQ

Three Custom Card types are available in addition to our Standard Visa Debit Card:

Better ID Cards — Secure your identity with an ID Photo Card. Upload your portrait to place on your card, and make it safer than ever before.

Better Image Cards (full image photo) — Show off your family, favorite landscape, your pet or whatever you want - every time you make a purchase. Just upload your favorite photo and use it as your background.

Better Community Cards — Join us in Making Life Better for others! Select a card design from our gallery of Better Community images and, for each card purchased, Columbia Credit Union makes a $5 donation to your selected community organization.

How do I switch from a Standard Columbia Credit Union Debit Card, to a Custom Debit Card?
To receive a new Custom Card, please Apply Online. When your new Custom Debit Card arrives in the mail, it will be embossed with a new card number. A new PIN is also associated with your new Custom Card. The New/Replacement Card Fee will apply.
What if I want to keep my existing Standard Columbia Credit Union Debit Card and just add a custom image to it?
Unfortunately we do not have a way to add custom images to our standard debit cards without issuing a new card number. In order to receive a custom card, a new card will need to be ordered and your existing card will be blocked 30 days later.
What happens to my old Standard Columbia Credit Union Debit Card?
Your old Standard Card will be closed 30 days after your new Custom Card is ordered. Please remember to dispose of your old card by shredding it, or you may bring it into any Columbia branch and we'll securely discard it for you.
Can I order a Custom Card for my business account?
At this time the custom cards are only available for our consumer accounts. However, we plan to offer this great product to our business members in the future
How do I change my Custom Card image?
To change your Custom Card image you must order a replacement. This means you'll get a new card number, three-digit security code and PIN. Your old Custom Card will be closed 30 days after your new Custom Card is ordered. You should dispose of your old Custom Card by shredding it, or you may bring it into any Columbia branch and we'll securely discard it for you. The New/Replacement Card Fee will apply.
What if I pay recurring bills using any Columbia Debit Card?
If you're switching from a Standard Debit Card, ordering your first Custom Card or replacing an existing Custom Card (new image, card number and PIN), when your new Custom Card arrives, contact the vendor initiating the bill payment and switch the transaction to your new Custom Card number. All new/replacement Custom Cards come with a new card number, three-digit security code and PIN.

If you're reissuing an existing Custom Card (keeping your current image, number and PIN) your recurring bills will continue to be paid as they are today.
If I lose my card or it is stolen, what should I do?
1. Immediately report it by calling 800-699-4009.
2. To order a standard debit card contact us.
3. To order a new custom, card click Order Card Now to upload an image and submit a new Custom Card Application to order a new replacement Custom Card. Your new Custom Debit Card will have a new card number, three-digit security code and PIN.
4. Don't forget! If you used your old Debit Card number to pay bills, remember to contact payees with your new Card number.
If my card becomes damaged or my name changes, what should I do?
In order to have your existing card reissued with the same card number and pin, please visit one of our branches or contact us at 360-891-4000. The Reissue Card Fee will apply.
What is the cost?
There is a small FEE to order a new/replacement or reissue Debit Cards. The fee is deducted from your checking account within two business days of submitting the Custom Card Application.
- New/Replacement Card Fee (new card image, number, security code & PIN) = $12
- Reissue Card Fee (keep existing card image, number, security code & PIN) = $5
What types of images are accepted?
Columbia Credit Union and its vendor partners reserve the right to determine whether a submitted images will be accepted. See Image Guidelines for more information. We will notify you if your image quality is not accepted.
How will I know if my image is approved or not?
We will notify you if your image is not approved. This process may take up to 3 business days. The images are verified by our card processer, so we do not have access to the images to confirm for you when they are approved.
Can the joint account holder on my account have a custom card with a different image than me?
Yes. Each signer on the account can have their own unique card of their choice.
Have additional questions about creating your Custom Debit Card?
Contact us or call us at 800-699-4009.