Open Positions

Title

Member Service Representative-FT (Call Center)

Location Vancouver, WA
Job Information

Columbia Credit Union is seeking a Full Time Member Service Representative to assist members with all of their financial needs over the phone and through electronic alternatives. Selling banking products and services is essential to success in this position.

Applicant must be an enthusiastic team player with strong commitment to providing excellent member service, able to multi-task in a busy environment, organized with excellent written/verbal communication skills and pc skills. Previous call center, banking and sales experience required. Tech support and online chat experience highly preferred. Flexibility in scheduling is required.

Apply online or Employment Application (PDF 302KB)


Title

AVP Lending Solutions (Collections)

Location Vancouver, WA
Job Information

Manages a team that is responsible for the resolution process for delinquent loans, in the repossession process, or present a possible loss to the credit union. Coordinates with Bankruptcy Specialist with respect to accounts in various stages of bankruptcy. Maintains an understanding on all federal and state laws regarding collection rules and regulations. Maintains an understanding of regulatory and organizational rules and policies for the calculation, methodologies and computation of the Allowance for Loan and share losses. Responsible for the monthly preparation of delinquency, trending, forecasting and charge-off reports. Makes recommendations to Loan Review Committee regarding credit policies and procedures. Supervises and develops all collection department personnel. Assists in advancing the strategic direction of the Credit Union.

Requirements
• Experienced in all federal and state laws, regulations and procedures relative to delinquency control, troubled debt restructures, management reporting proficiency and collection procedures.
• Strong compliance background.
• Minimum of 5 years collections management experience.
• Ability to make sound decisions in line with functional and organizational responsibilities.
• Must have the ability to deal effectively with potential or actual delinquent loans.
• Strong personnel management skills, sound interpersonal practices. proactive leadership and organizational style.
• Ability to communicate (written and oral) effectively across all levels of the organization, and with external parties.
• Performance analytic capabilities, proficiency and experience with collection software and systems. (Akcelerant)

Apply online or Employment Application (PDF 302KB)


Title

Member Service Associate (Teller) – PORTLAND

Location Portland, Oregon
Job Information

We’re looking for skilled and enthusiastic Member Service Associates to join our team at the Portland Buckman Branch!

The Member Service Associates perform the teller functions and assist Columbia Credit Union members in reaching their financial goals by providing the highest level of service to Make Life Better for our members. The position requires previous cash handling, sales, and customer service experience. We are looking for an individual who is interested in career growth including opening new accounts and learning about loans. Financial industry experience is a plus. Requires availability Monday through Friday 8:30 to 6:30 and half days on Saturday.

Apply online or Employment Application (PDF 302KB)