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Title

Member Service Associate-FT (Teller)

Location Vancouver, WA
Job Information

Member Service Associates assist Columbia Credit Union members in reaching their financial goals by providing the highest level of service and selling banking products. Position requires previous cash handling, sales, and customer service experience. Financial experience preferred. Requires availability Monday through Friday 8:30 to 6:30 and half day Saturday.

Apply online or Employment Application (PDF 302KB)


Title

Network Security Engineer

Location Vancouver, WA
Job Information

The Network Security Engineer provides security oversight to Columbia Credit Union’s computing environment. This role is critical to preventing material harm to CCU by providing security oversight to ensure that the Credit Union’s information assets are protected. Oversight is achieved through the design, architecture, and recommendation of security monitoring solutions. The Network Security Engineer monitors and investigates security events as reported by CCU’s security monitoring devices; through careful analysis – develops appropriate correlation rules to meet regulatory compliance requirements; performs vulnerability assessments and penetration testing; maintains the Threat & Vulnerability Management Program and Patch Management Program.

 RESPONSIBILITIES

  • Conduct security Web assessments and penetration tests of critical Credit Union applications (vendor hosted and in-house). Write detail technical reports and high-level executive summary
  • Develop and maintain the CCU forensics program. This will include recommendations for best practices, documenting the relevant procedures and processes, & training members of the network security team.
  • Configure, maintain, and monitor of the Security Incident and Event Monitoring (SIEM) system. Develop and implement use cases to support the monitoring of the Credit Union’s infrastructure and ensure that regulatory compliance (e.g. GLBA, SOX) is maintained.
  • Participate as a member of the Information Security Incident Response Team, by monitoring, identifying, documenting and making recommendations to management.

REQUIREMENTS

  • BS in Computer Science or equivalent. 5 years relevant Security Experience, 7 years comprehensive IT Experience.
  • Technical network (e.g. CCNA, CCNP or CCNE) and security certifications highly desirable (e.g. CISSP, CISA, GPEN, and/or GWAPT).
  • Excellent knowledge of web application penetration testing methodology and reporting, AJAX, Flash, SSL, SQL Injection, and Client authentication. Knowledge of OWASP top 10 application security risks.
  • Good knowledge of identifying and exploiting vulnerabilities and providing remediation efforts in a network environment. Beneficial if experienced in Database Activity Monitoring (DAM) systems, and Web Application Firewalls (WAF), Mobile Security systems and applications.
  • Experience in Windows environments, Active Directory, VPN systems, encryption schemas and algorithms, various authorization & authentication mechanisms/software, network monitoring and sniffing, TCP/IP networks and vulnerability and threat management tools (including network-based scanners).
  • Ability to: provide quality deliverables on time and on budget; mentor peers; design, resource, conduct, status, and complete projects independently, with minimal supervision.

 

Apply online or Employment Application (PDF 302KB)


Title

Assistant Vice President of Training

Location Vancouver, WA
Job Information

Columbia Credit Union is seeking an AVP of Training to assist in advancing the strategic direction of the Credit Union by improving the skills and productivity of employees. The role will be responsible for the effective development, coordination and presentation of training and development programs for all employees.

RESPONSIBILITIES

  • Assess developmental needs to drive training initiatives and identify and arrange suitable training solutions for employees. 
  • Actively search, creatively design and implement effective methods to educate, and enhance performance.
  • The role will require Coordination with the Senior VP of Human Resources on all training needs.
  • The individual will also be expected to represent Columbia through volunteerism and community involvement.

REQUIREMENTS

  • Bachelor’s degree in education, business administration or liberal arts coupled with at least six years of training experience using adult learning techniques, or ten years, or more, of teaching/training experience using adult learning techniques. Human Resource and/or Credit Union experience is highly desirable.
  • The individual must possess strong leadership skills, a professional demeanor and solution oriented focus employing strong team strategies.
  • Excellent communication and presentation skills, both verbally and in written, and the ability to train staff at all organizational levels. 
  • Experience with Microsoft Word, Excel, Power Point, Access and Internet.
  • Proven ability to lead by example and foster mentoring relationships as well as momentum for organizational change.
  • Strong analytical and organization skills, ability to multi-task and function in a goal-oriented atmosphere.
Apply online or Employment Application (PDF 302KB)


Title

Contact Center Manager

Location Vancouver, WA
Job Information

Responsible for overall operations of the Member Service Contact Center. Accountable for ensuring that the contact center consistently meets credit union and department goals for providing excellent service to members and that all credit union policies and procedures are understood and followed by staff. Creates a positive department culture through leadership, teamwork and staff development.  

RESPONSIBILITIES

  • Accountable to lead staff in meeting or exceeding department sales and service level goals. Set clear expectations and hold staff accountable. Encourage and facilitate staff development. Lead department projects to enhance member service, department efficiency and support contact center goals.
  • Ensure quality service standards are met by all staff. Monitor contact center calls and review emails for accuracy and quality service standards. Record evaluations utilizing department quality monitoring forms.
  • Responsible for trending and analyzing call volumes and forecasting scheduling needs as well as work flow and productivity. Implement appropriate staffing schedules to ensure maximum service levels.
  • Responsible for call center workflows and productivity. Analyze data related to call center operations and member satisfaction and continually look for opportunities to improve service levels through efficiency.  Responsible for ensuring that department staff understand and follow all credit union policies and procedures. 
  • Manage department personnel activities, including interviewing and selecting new employees. Write and conduct timely performance reviews.
  • Use knowledge to solve complex problems or answer staff questions on products and services, policies and procedures, and rules and regulations. Ensure compliance with internal controls and with state and federal laws. Responsible for timely review and revision of existing department policy and procedures, as well as addition of any newly required policy and procedures.

REQUIREMENTS

  • Minimum of 2 years of previous call center supervisory or management experience. A bachelor’s degree in business administration or a related field is preferred.
  • Thorough knowledge of financial products, services, and delivery channels.  Thorough understanding of all the functions and tasks performed by the call center staff.
  • Thorough understanding of regulations and how they apply to member accounts, including: Regulation CC, D, E, Truth in Savings, Financial Privacy, Currency Transaction Reporting requirements and Bank Secrecy Act.
  • Proven ability to promote and support a successful cross selling environment.
  • Proficient in Word, Excel, and Outlook. Excellent communication skills with a professional, outgoing, and positive manner. Must be detail oriented, highly organized with the ability to manage multiple tasks while supervising the work of others.
Apply online or Employment Application (PDF 302KB)


Title

Home Loan Officer – Call Center Lending

Location Vancouver, WA
Job Information

Home Loan Officers play a key role in helping promote Columbia’s mortgage business as well as educating members and employees by providing technical expertise and developing cross-sale opportunity. Must be team oriented. This role requires a professional self-starter, who is detail-orientated with excellent work ethics combined with an outgoing, positive approach to member service. The selected candidate must possess strong judgment and decision making skills.

Responsibilities

This position is responsible for originating new mortgage loans by engaging members via web chat or phone in a Centralized Sales Organization, or by contacting members who have submitted web applications. Responsible for interviewing applicants for mortgage loans and assisting in the processing of applications consistent with credit union policies and all applicable department-specific, NCUA, Federal and State Compliance, wholesale/secondary market mortgage lending rules and guidelines.Gather background information and analyze loan applicants’ credit and financial history.  Must be highly member focused and must consistently provide high levels of member service.Maintain a thorough knowledge of home loan products, programs, and procedures, possess the ability to liaison between multiple credit union departments (cross-sell), is responsive to senior management requirements and operates in accordance with Credit Union policy.Confer with underwriters to aid in resolving mortgage application problems and handle member concerns with appropriate action steps to reach resolution.

Requirements

  • Minimum 2+ years lending experience, mortgage lending preferred
  • Will require NMLS Registration
  • Knowledge of the originating and closing requirements for conventional, FHA, VA, and non-conforming portfolio loan programs & Credit Union, State, Federal, Wholesale, and Secondary Market Policies related to mortgage lending
  • Must have experience with and be familiar with multiple computer programs including LOS systems, Microsoft products (Word, Excel, etc.), and other computer programs as required. Possess strong analytical, mathematical skills.  Should be proficient at financial calculators.
  • Must have superior written and verbal communications skills when dealing with members, co-workers and management.
  • Must be able to handle a large volume of detail under pressure deadlines. Excellent organizational and time management skills.
Apply online or Employment Application (PDF 302KB)