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External Transfers & Popmoney FAQ

  • What types of accounts can be used?
  • What types of accounts cannot be used?
  • When will the money come out of my account?
  • When will funds be received?
  • If a payment expires, when will I get my money back?
  • What does it cost?
  • How does a Pay People recipient receive their funds?
  • If I request money from an individual, when will I receive the funds?
  • How much money can I send or transfer?
  • How do I check the status of my Pay People transactions?
  • Can I cancel my transaction?
  • Is there a limit to the number of external accounts set up?
  • Can I send an External Transfer to another account at CCU?
  • Are External Transfers and Popmoney payments secure?




    • What types of accounts can be used?

      • Pay People: You can send payments from your Columbia Checking or Money Market accounts.
      • External Transfers: You can initiate outgoing and incoming transactions with your Columbia checking and Columbia money market accounts. You can initiate transfers to external checking, savings, and money market accounts, as well as select brokerage accounts. You must be a signer on the external accounts.
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    • What types of accounts cannot be used?

      • Loans
      • Credit Cards
      • Business Accounts
      • Columbia Savings Accounts
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    • When will the money come out of my account?

      Funds are typically withdrawn one business day after the scheduled transaction date.

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    • When will funds be received?

      It depends on the delivery speed selected.  For pay people transactions the recipient has up to 10 days to provide their account information. Once this is complete, the credit portion of the transaction will begin processing.

      • Standard delivery: It typically takes three business days from the cut-off time, which is 10 p.m. PST
      • Next day: It typically takes one business day after the cut-off time, which is 4 p.m. PST.
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    • If a payment expires, when will I get my money back?

      If a payment expires, the funds will be credited back to your account in approximately 2 business days.

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    • What does it cost?

      Standard incoming and outgoing External Transfers and Pay People transactions are free! Minimal fees apply for next-day External Transfers and Pap People transfers. See our current fee schedule for more details.

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    • How does a Pay People recipient receive their funds?

      The recipient will receive notification (email or text depending on the payment method) with instructions for collecting the money. If their financial institution does not offer Popmoney, the recipient may collect the funds through Popmoney.com. If their financial institution does offer Popmoney, they will be directed to the “Receive Money” page within their institution’s online banking.

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    • If I request money from an individual, when will I receive the funds?

      The request money functionality is a tool, but it in no way guarantees that the individual will opt to accept the request. If the payer has not used Popmoney services at their own financial institution or with Popmoney.com previously, they will be required to validate their funding account. Validation typically takes 3-4 business days. Once their account has been validated and the payment has been scheduled, you will typically receive the funds within three business days.

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    • How much money can I send or transfer?

      The minimum transaction amount is $10. The maximum depends on the type of transaction. You can see your current limits in online banking. When scheduling a transaction, click the “Limits” link or symbol next to the amount field. A window will open with details about your personal limits.

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    • How do I check the status of my Pay People transactions?

      You can see the status of your transactions by logging into Online Banking, selecting Move Money, selecting Pay People, and then selecting to view the Activity screen.

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    • Can I cancel my transaction?

      Yes, you may cancel your transaction within online banking if it is on or before the send date. After the send date, the transaction may be stopped as long as it has not been deposited to the receiving bank account. Stop payment fees apply. For additional assistance contact Columbia Credit Union at 360-891-4000.

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    • Is there a limit to the number of external accounts set up?

      Yes. You can have up to 5 external accounts established at a time.

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    • Can I send an External Transfer to another account at CCU?

      No. The External Transfers product is designed to allow you to send and pull money from your own accounts at other financial institutions. Columbia has faster, free alternatives for you to transfer funds between your accounts with us. Please contact us at 360-891-4000, or visit your local branch for more information.

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    • Are External Transfers and Popmoney payments secure?

      Yes. We have employed many layers of security.

      • In order to access these services member’s first need to securely log in to their online banking. Some of the login authentication security includes:
        • Username and password
        • One-time verification codes
        • Device identification
        • Anomaly detection monitoring
        • Encryption
        • Firewalls
        • Session timeouts
        • Invalid attempt lock-out
      • Transaction limits reduce the amount of funds that can be sent per transaction, per day or per month.
      • A risk engine monitors Popmoney activities. If a transaction is deemed “high risk” the user will be presented with additional authentication questions before the transaction can be completed.
      • Columbia Credit Union’s fraud analysts monitor transactions daily.
      • Users are required to authenticate that they own added accounts. Typically this is accomplished using trial deposits.
      • Users receives email notifications for any changes made on their profile and when transactions are initiated.
      • Out-of-bound validation codes are used when adding or editing the user’s contact information.
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