Credit Card Upgrade: August 21

Credit cards are getting a major facelift in Online and Mobile Banking on Monday, August 21st. That means new features, more capabilities, and a sleek modern interface when managing your credit card account. It also means a bit of downtime as we get everything switched over, and you may notice we’ve assigned a new loan number to your credit card starting August 21 (the number on your credit card will not change and you will not need a new card.)

Your credit card number is not changing and your card payments set up using your card number will continue to work normally.

Starting August 21st, however, what you see in Online and Mobile Banking and click on to get to the credit card portal will change. This means any recurring payment transfers or alerts set up in Online and Mobile Banking will need to be reset.

Because of this upgrade, you will need to reschedule recurring transfers you set up to pay your credit card (see specific instructions below).

Recurring transfers that are scheduled for August 18 or later to make an August credit card payment will need to be switched to a one-time payment. You can do this yourself in Online or Mobile Banking before 8/17 OR after 8/21.

TELL ME ABOUT NEW FEATURES

Credit Card Upgrade Timeline:

Week of
August 11-16

Make note of all recurring transfers and alerts you have set up with your account number.

Weekend of
August 17-20

Credit Card portal downtime—your credit card will still work normally.

Monday,
August 21

Online access will be back. Reset recurring transfers and alerts.

If you need to make a payment during downtime:

  1. Call the number on the back of your credit card to make a payment any time.
  2. Call Columbia CU at 800.699.4009 and select option 5 to make a payment any time.
  3. Visit your favorite branch for assistance making your payment.

Recurring Transfers

Online Banking:

Move Money > Transfers > View Scheduled Transfers

Mobile App:

Make a Transfer > Schedule 

Alerts

Online Banking:

Additional Services > Alerts & Notifications

 

NEW FEATURES IN ONLINE BANKING

What kind of upgrade are we talking about?

The new, easy-to-navigate credit card portal is designed to optimize your experience on desktop and mobile while allowing you to do more things within Online Banking.

New Consumer Features:

  • Card Activation / Request Card Replacement
  • Schedule Balance Transfers Online

New Business Features:

  • Lock and Unlock Card
  • Communicate with Program Administrators
  • Merchant Trends/Activity Analysis
  • Set Travel Plans for Business Accounts