Contact Us

Questions about your account? Search Bar not finding what you need? Let’s talk. Our Member Service Representatives are available Monday – Friday from 8am – 6pm, and Saturdays from 10am – 2pm.

Woman walking on steep road and looking at smartphone

Contact Us

Questions about your account? Search Bar not finding what you need? Let’s talk. Our Member Service Representatives are available Monday – Friday from 8am – 6pm, and Saturdays from 10am – 2pm.

Woman walking on steep road and looking at smartphone
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Live Chat

Click here to start a chat now!

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Call Us

WA: 360.891.4000 | OR: 503.285.4521
Toll Free: 800.699.4009

Stop by a Branch

Find a branch »

Mailing Address

PO Box 324
Vancouver, WA 98666

Lost, Stolen, Declined, or Other Card Questions

During Business Hours: 800.699.4009

Evenings, Weekends, and Holidays: 800.472.3272

Consumer & Business Platinum or Platinum Rewards:

Domestic toll free: 855.515.9061

International: 301.945.5773

Signature CashPlus:

Domestic toll free: 855.650.7859

International: 301.837.8419

For questions about card limits:

During Business Hours: 800.699.4009

Observed
Holidays
You can still access your accounts 24 hours a day via our ATM network, Online Banking, and telephone banking.
  • Jan 1, 2020: New Year’s Day
  • Jan 20, 2020: Martin Luther King Jr. Day
  • Feb 17, 2020: President’s Day
  • May 25, 2020: Memorial Day
  • Jul 4, 2020: Independence Day
  • Sep 7, 2020: Labor Day
  • Oct 12, 2020: Indigenous Peoples’ Day
  • Nov 11, 2020: Veterans Day
  • Nov 26, 2020: Thanksgiving
  • Dec 25, 2020: Christmas
Home Loan Payments & Servicing

Most payments can be made most easily within Online Banking. Otherwise, for mortgages, except RetireIt! and Home Equity Loans or Lines of Credit, payment can be sent to:

Columbia Credit Union
PO Box 54040
Los Angeles, CA 90054-0040

For all other loan types, check out our Loan Payment guide.

Insurance:

Columbia Credit Union
PO Box 202028
Florence, SC 29502-2028

Fax: 843.413.7133

Collections:

Columbia Credit Union
PO Box 77407
Ewing, NJ 08628

Fax: 609.538.4017

Tax Bills:

Columbia Credit Union
6053 S. Fashion Drive
Suite 200
Murray, UT 84107

Member and Third-Party Payoff Requests:

877.7PAYOFF (877.772.9633)