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Contact Us

At Columbia Credit Union, we consider service our most important product. To provide this service, we’re available through a variety of communication methods. Choose whichever you prefer — email, phone or in person.

Email Us

Use our secure form to email us about your credit union or financial question.

Email Columbia

Call Us

Our friendly call center representatives can help you navigate online services, perform financial transactions, or answer a gamut of questions about Columbia products and services.

You can reach Columbia’s Member Service Call Center from 8 a.m. to 6 p.m. Monday through Friday by calling:

Vancouver: 360.891.4000
Portland: 503.285.4521
Toll Free: 800.699.4009

Visit Us

Please stop by one of our convenient Clark County locations.

Live Chat

Chat online with a member service representative. Fast, friendly online assistance, available during regular business hours. Click the “Live Chat” button on the right-hand side of this website.

Mortgage Service Center

Monday – Friday 5:30 a.m. to 9 p.m.
Saturday 5:30 a.m. to 2:00 p.m.


Mortgage Loan Payments: (Not for RetireIt or Home Equity Loans or Lines of Credit)
Columbia Credit Union
PO Box 54040
Los Angeles, CA 90054-0040

Columbia Credit Union
PO Box 202028
Florence, SC 29502-2028

FAX 843-413-7133

Columbia Credit Union
Po Box 77407
Ewing, NJ 08628

FAX 609-538-4017

Tax Bills
Columbia Credit Union
6053 S. Fashion Drive
Suite 200
Murray, UT 84107

All Other Mortgage-Related Member Correspondence:
Columbia Credit Union
PO Box 77404
Ewing, NJ 08628

Member and Third-Party Payoff Requests: 877-7PAYOFF (877)-772-9633

Request an Appointment

Use our online forms to request an appointment with one of Columbia’s friendly Business Banking, Mortgage or Wealth Management professionals.

Business Lending Appointment

Mortgage Appointment

Wealth Management Appointment

Don’t see what you’re looking for? Stop by any of our convenient locations!

Telephone Banking

From balance inquiries to account transfers, access your account whenever and wherever it’s convenient for you by using our automated phone service. You will need a Personal Identification Number (PIN) to access your information. To obtain a telephone banking PIN, contact our Member Service Call Center. For more detailed instructions visit our Frequently Asked Questions page.

Telephone Banking: 360.891.1234

Mail Us

Please send all mail to the following address. Branches cannot receive mail at their physical address.

Columbia Credit Union
P.O. Box 324
Vancouver, WA 98666

Overnight/Express Deliveries only*
200 SE Park Plaza Drive
Vancouver, WA

*Regular mail deliveries will not be accepted at this address.

Visa Debit and Credit Cards

Lost, Stolen, or Declined Debit Cards
During Business Hours: 800.699.4009
Evenings, Weekends, and Holidays: 800.472.3272

Visa Credit Card
Customer Service: 866.446.0288
Lost/Stolen Cards: 866.839.3485

Access Visa account

Report Email Abuse

Forward a copy of suspicious communications to