Contact Us
Questions about your account? Search Bar not finding what you need? Let’s talk. Our Member Service Representatives are available Monday – Friday, 8am – 6pm.
Contact Us
Questions about your account? Search Bar not finding what you need? Let’s talk. Our Member Service Representatives are available Monday – Friday, 8am – 6pm.
Live Chat
Click here to start a chat now!
Call Us
WA: 360.891.4000 | OR: 503.285.4521
Toll Free: 800.699.4009
Stop by a Branch
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Mailing Address
PO Box 324
Vancouver, WA 98666
Lost, Stolen, Declined, or Other Card Questions
During Business Hours: 800.699.4009
Evenings, Weekends, and Holidays: 800.472.3272
Consumer & Business Platinum or Platinum Rewards:
Domestic toll free: 855.515.9061
International: 301.945.5773
Signature CashPlus:
Domestic toll free: 855.650.7859
International: 301.837.8419
For questions about card limits:
During Business Hours: 800.699.4009
Observed
Holidays
You can still access your accounts 24 hours a day via our ATM network, Online Banking, and telephone banking.
- Jan 1, 2020: New Year’s Day
- Jan 20, 2020: Martin Luther King Jr. Day
- Feb 17, 2020: President’s Day
- May 25, 2020: Memorial Day
- Jul 4, 2020: Independence Day
- Sep 7, 2020: Labor Day
- Oct 12, 2020: Indigenous Peoples’ Day
- Nov 11, 2020: Veterans Day
- Nov 26, 2020: Thanksgiving
- Dec 25, 2020: Christmas
Home Loan Payments & Servicing
Most payments can be made most easily within Online Banking. Otherwise, for mortgages, except RetireIt! and Home Equity Loans or Lines of Credit, payment can be sent to:
Columbia Credit Union
PO Box 54040
Los Angeles, CA 90054-0040
For all other loan types, check out our Loan Payment guide.
Insurance:
Columbia Credit Union
PO Box 202028
Florence, SC 29502-2028
Fax: 843.413.7133
Collections:
Columbia Credit Union
PO Box 77407
Ewing, NJ 08628
Fax: 609.538.4017
Tax Bills:
Columbia Credit Union
6053 S. Fashion Drive
Suite 200
Murray, UT 84107
Member and Third-Party Payoff Requests:
877.7PAYOFF (877.772.9633)