Contact Us

Our Member Service Representatives are available Monday – Friday from 8am – 6pm.

Have a question about your account? Use Live Chat or give us a call so we can securely verify personal information. For non-account questions, fill out this form and we’ll get back to you.

Contact Us

Our Call Center Representatives and Live Chat are available Monday – Friday from 8am – 6pm.

Have a question about your account? Use Live Chat or give us a call so we can securely verify personal information. For non-account questions, fill out this form and we’ll get back to you.

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Live Chat

Click here to start a chat now!
(Mon - Fri from 8am- 6pm)

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Call Us

WA: 360.891.4000 | OR: 503.285.4521
Toll Free: 800.699.4009

Mailing Address

PO Box 324
Vancouver, WA 98666

Lost, Stolen, Declined, or Other Card Questions

During Business Hours: 800.699.4009

Evenings, Weekends, and Holidays: 800.472.3272

Consumer & Business Platinum or Platinum Rewards:

Domestic toll free: 855.515.9061

International: 301.945.5773

Signature CashPlus:

Domestic toll free: 855.650.7859

International: 301.837.8419

For questions about card limits:

During Business Hours: 800.699.4009

Observed
Holidays

You can still access your accounts 24 hours a day via our ATM network, Online Banking, and telephone banking.

  • Jan 1, 2021: New Year’s Day
  • Jan 18, 2021: Martin Luther King Jr. Day
  • Feb 15, 2021: President’s Day
  • May 31, 2021: Memorial Day
  • Jul 5, 2021: Observation of Independence Day
  • Sep 6, 2021: Labor Day
  • Oct 11, 2021: Columbus Day
  • Nov 11, 2021: Veterans Day
  • Nov 25, 2021: Thanksgiving
  • Dec 25, 2021: Christmas
Home Loan Payments & Servicing

Most payments can be made most easily within Online Banking. Otherwise, for mortgages, except RetireIt! and Home Equity Loans or Lines of Credit, payment can be sent to:

Columbia Credit Union
PO Box 54040
Los Angeles, CA 90054-0040

For all other loan types, check out our Loan Payment guide.

Home Loan Assistance:

877.747.5077

Insurance:

Columbia Credit Union
PO Box 202028
Florence, SC 29502-2028

Fax: 843.413.7133

Collections:

Columbia Credit Union
PO Box 77407
Ewing, NJ 08628

Fax: 609.538.4017

Tax Bills:

Columbia Credit Union
6053 S. Fashion Drive
Suite 200
Murray, UT 84107

Member and Third-Party Payoff Requests:

877.7PAYOFF (877.772.9633)