Contact Us

Our Member Service Representatives are available Monday – Friday from 8am – 6pm.

Have a question about your account? Use Live Chat or give us a call so we can securely verify personal information. For non-account questions, fill out this form and we’ll get back to you.

Contact Us

Our Call Center Representatives and Digital Assistant are available Monday – Friday from 8am – 6pm.

Have a question about your account? Use Digital Assistant or give us a call so we can securely verify personal information. For non-account questions, fill out this form and we’ll get back to you.

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Digital Assistant

Click here to start a chat now!
(Mon - Fri from 8am- 6pm)

Call Us

WA: 360.891.4000 | OR: 503.285.4521
Toll Free: 800.699.4009

Mailing Address

PO Box 324
Vancouver, WA 98666

Lost, Stolen, Declined, or Other Card Questions

During Business Hours: 800.699.4009

Evenings, Weekends, and Holidays: 800.472.3272

Consumer & Business Platinum or Platinum Rewards:

Signature CashPlus:

Request a credit card limit increase:

Observed
Holidays

You can still access your accounts 24 hours a day via our ATM network, Online Banking, and telephone banking.

  • Jan 2, 2023: New Year’s Day (Observed)
  • Jan 16, 2023: Martin Luther King Jr. Day
  • Feb 20, 2023: Washington’s Birthday/President’s Day
  • May 29, 2023: Memorial Day
  • June 19, 2023: Juneteenth Day
  • Jul 4, 2023: Independence Day
  • Sep 4, 2023: Labor Day
  • Oct 9, 2023: Indigenous Peoples’ Day/Columbus Day
  • Nov 11, 2023: Veterans Day
  • Nov 23, 2023: Thanksgiving Day
  • Dec 25, 2023: Christmas Day
Home Loan Payments & Servicing

Most payments can be made most easily within Online Banking. Otherwise, for mortgages, except RetireIt! and Home Equity Loans or Lines of Credit, payment can be sent to:

Columbia Credit Union
PO Box 54040
Los Angeles, CA 90054-0040

For all other loan types, check out our Loan Payment guide.

Home Loan Assistance:

877.747.5077

Insurance:

Columbia Credit Union
PO Box 202028
Florence, SC 29502-2028

Fax: 843.413.7133

Collections:

Columbia Credit Union
PO Box 77407
Ewing, NJ 08628

Fax: 609.538.4017

Tax Bills:

Columbia Credit Union
6053 S. Fashion Drive
Suite 200
Murray, UT 84107

Member and Third-Party Payoff Requests:

877.7PAYOFF (877.772.9633)