Contact Us

At Columbia Credit Union, we consider service our most important product. To provide this service, we’re available through a variety of communication methods. Choose whichever you prefer — email, phone or in person.

Email Us

Use our secure form to email us about your credit union or financial question.

Email Columbia

Live Chat
Chat online with a member service representative. Fast, friendly online assistance, available during regular business hours. Click the “Live Chat” link in the upper right corner of this website.

Member Service Call Center
Our friendly call center representatives can help you navigate online services, perform financial transactions, or answer a gamut of questions about Columbia products and services.

You can reach Columbia’s Member Service Call Center from 8 a.m. to 6 p.m. Monday through Friday by calling:

Vancouver: 360.891.4000
Portland: 503.285.4521
Toll Free: 800.699.4009

Mortgage Service Center

Monday – Friday 5:30 a.m. to 9 p.m.

Access mortgage account


Request An Appointment
Use our online forms to request an appointment with one of Columbia’s friendly Business Banking, Mortgage or Wealth Management professionals.

Business Lending Appointment

Mortgage Appointment

Wealth Management Appointment

Telephone Banking

From balance inquiries to account transfers, access your account whenever and wherever it’s convenient for you by using our automated phone service. You will need a Personal Identification Number (PIN) to access your information. To obtain a telephone banking PIN, contact our Member Service Call Center. For more detailed instructions visit our Frequently Asked Questions page.

Telephone Banking: 360.891.1234
Business Telephone Banking: 877.249.4627

Visit Us

Please stop by one of our convenient Clark County locations.

Mail Us

Please send all mail to the following address. Branches cannot receive mail at their physical address.

Columbia Credit Union
P.O. Box 324
Vancouver, WA 98666

Lost, Stolen, or Declined Debit Cards

During Business Hours: 800.699.4009
Evenings, Weekends, and Holidays: 800.554.8969

Visa Credit Card
Customer Service  866.446.0288
Lost/Stolen Cards  866.839.3485

Access Visa account

Report Email Abuse

Forward a copy of suspicious communications to

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