At Columbia Credit Union, we consider service our most important product. To provide this service, we’re available through a variety of communication methods. Choose whichever you prefer — email, phone or in person.
Use our secure form to email us about your credit union or financial question.
Member Service Call Center
Our friendly call center representatives can help you navigate online services, perform financial transactions, or answer a gamut of questions about Columbia products and services.
You can reach Columbia’s Member Service Call Center from 8 a.m. to 6 p.m. Monday through Friday by calling:
Toll Free: 800.699.4009
Mortgage Service Center
Monday – Friday 5:30 a.m. to 9 p.m.
Request An Appointment
Use our online forms to request an appointment with one of Columbia’s friendly Business Banking, Mortgage or Wealth Management professionals.
From balance inquiries to account transfers, access your account whenever and wherever it’s convenient for you by using our automated phone service. You will need a Personal Identification Number (PIN) to access your information. To obtain a telephone banking PIN, contact our Member Service Call Center. For more detailed instructions visit our Frequently Asked Questions page.
Telephone Banking: 360.891.1234
Business Telephone Banking: 877.249.4627
Please stop by one of our convenient Clark County locations.
Please send all mail to the following address. Branches cannot receive mail at their physical address.
Columbia Credit Union
P.O. Box 324
Vancouver, WA 98666
Lost, Stolen, or Declined Debit Cards
During Business Hours: 800.699.4009
Evenings, Weekends, and Holidays: 800.554.8969
Visa Credit Card
Customer Service 866.446.0288
Lost/Stolen Cards 866.839.3485
Report Email Abuse
Forward a copy of suspicious communications to firstname.lastname@example.org.
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