Contact Us

Need to reach us? For the fasted and easiest response, use our Live Chat feature.

Remember: Columbia Credit Union will never ask you to input your personally identifiable information such as card numbers, online banking credentials, PINs, card expiration dates, or CV2 codes over the phone.

Need to report smishing texts, phishing calls or emails? If you receive suspicious communications, please take a screenshot of the email or text and send a copy of the image to FraudBuster@columbiacu.org.

Digital Assistant
& Live Chat

CLICK HERE TO START A CHAT NOW
Digital Assistant available 24/7
Live Chat Mon-Fri from 8am-6pm

Call Us

WA: 360.891.4000
OR: 503.285.4521
Toll Free: 800.699.4009

Stop by a Branch

Find a branch »

Mailing Address

PO Box 324
Vancouver, WA 98666

Send us an email:

Our Contact Center Specialists are available via live chat and phone Monday – Friday from 8am – 6pm.

Have a question about your account? Use the Digital Assistant or give us a call so we can securely verify personal information. For non-account questions, fill out this form and we’ll get back to you.

Send us an email:

Our Contact Center Specialists are available via live chat and phone Monday – Friday from 8am – 6pm.

Have a question about your account? Use the Digital Assistant or give us a call so we can securely verify personal information. For non-account questions, fill out this form and we’ll get back to you.

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Lost, Stolen, Declined, or Other Card Questions

During Business Hours: 800.699.4009

Evenings, Weekends, and Holidays: 800.472.3272

Consumer & Business Platinum or Platinum Rewards:

Signature CashPlus:

Request a credit card limit increase:

Observed
Holidays

You can still access your accounts 24 hours a day via our ATM network, Online Banking, and telephone banking.

  • Jan 1, 2025: New Year’s Day
  • Jan 20, 2025: Martin Luther King Jr. Day
  • Feb 17, 2025: Washington’s Birthday/President’s Day
  • May 26, 2025: Memorial Day
  • June 19, 2025: Juneteenth
  • Jul 4, 2025: Independence Day
  • Sep 1, 2025: Labor Day
  • Oct 13, 2025: Indigenous Peoples’ Day/Columbus Day
  • Nov 11, 2025: Veterans Day
  • Nov 27, 2025: Thanksgiving Day
  • Dec 25, 2025: Christmas Day
Home Loan Payments & Servicing

Most payments can be made most easily within Online Banking. Otherwise, for mortgages, except RetireIt! and Home Equity Loans or Lines of Credit, payment can be sent to:

Columbia Credit Union
PO Box 54040
Los Angeles, CA 90054-0040

For all other loan types, check out our Loan Payment guide.

Home Loan Assistance:

877.747.5077

Insurance:

Columbia Credit Union
PO Box 202028
Florence, SC 29502-2028

Fax: 843.413.7133

Collections:

Columbia Credit Union
PO Box 77407
Ewing, NJ 08628

Fax: 609.538.4017

Tax Bills:

Columbia Credit Union
6053 S. Fashion Drive
Suite 200
Murray, UT 84107

Member and Third-Party Payoff Requests:

877.7PAYOFF (877.772.9633)